Refunds & Cancellation
Last updated: 31 August 2026
The short version. Every plan starts with a free trial — cancel inside it and you are charged nothing at all. After payment, a plan can be refunded in full for 7 days as long as you have not started it. Medicines and other goods can be returned unopened within 7 days; if something arrives damaged or wrong, tell us within 48 hours and we replace it or refund it.
1. The free trial
Every 21-day plan begins with a free trial. The length of the trial is shown on the plan before you start it. During the trial you are not charged. If you cancel before the trial ends, no payment is taken and there is nothing to refund.
2. Refund on a 21-day plan
A plan is a service that begins delivering on the day it starts: a doctor is assigned, your practice and food list are generated, and your medicines are prepared for dispatch.
You may cancel a paid plan and receive a full refund within 7 days of payment, provided you have not started it — that is, you have not played a session, saved a diary entry, opened your food list, or had medicines dispatched. Our records show this, and we will tell you which of these happened if we cannot refund.
Once a plan has been started, it is not refundable, because the doctor's time and the medicines have already been committed. You can still cancel to stop it, and you will not be charged again — there is no recurring payment.
3. Returns on medicines and other goods
| Situation | What you get | Time limit |
|---|---|---|
| Damaged, leaking, or the wrong item arrived | Free replacement, or a full refund including delivery | 48 hours from delivery, with a photograph |
| Sealed item, unopened, you changed your mind | Refund of the item price; return postage is yours | 7 days from delivery |
| Opened or part-used item | No return | — |
| Order not yet dispatched | Full refund | Any time before dispatch |
Opened medicines, churans, oils and food items cannot be taken back. This is a safety rule, not a commercial one: once a sealed pack has been opened we cannot know how it was stored, and we will not resell it to another patient.
4. How to ask for a refund
Write to gutwat@gmail.com from the email or with the phone number on your order, or send a message in the doctor chat inside the app. Tell us the order number and what happened. We reply within 2 working days.
5. When the money reaches you
Approved refunds are sent back through Razorpay to the same method you paid with. Razorpay releases it within 5–7 working days; how quickly it appears after that depends on your bank. We cannot refund to a different card or account than the one used to pay.
6. If we cancel
If a doctor decides that a plan is not right for you — for example, if your answers show something that needs a physician instead — we cancel it ourselves and refund you in full, whether or not it had started.